JM
JHL M
1 reviews | Active since Dec 2009
06 May 2020, 13:28
2GB bonus data bundle
I have spoken to Vodacom Business call centre agents Felicia, Faith and Kaitlyn numerous times over the past 3 weeks about a billing error on a Vodacom Business account. I have also sent written complaints via email to Felicia and Kaitlyn.
These agents are ignoring my requests for feedback.
I am tired of phoning the Vodacom Business helpline just to be promised a call back which never happens.
Please Vodacom, assist me in resolving my complaint!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 May 2020, 14:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 May 2020, 14:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 May 2020, 15:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply11 May 2020, 15:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
JM
JHL M's updateReviewer Update
15 May 2020, 17:27I received feedback the same day, the issue is not yet resolved but at least there is a line of communication now. Thank you Vodacom.
JM
JHL M's update15 May 2020, 17:27
Reviewer Update
I received feedback the same day, the issue is not yet resolved but at least there is a line of communication now. Thank you Vodacom.
JM
JHL M's updateReviewer Update
11 Aug 2020, 07:45This issue was never resolved.
JM
JHL M's update11 Aug 2020, 07:45
Reviewer Update
This issue was never resolved.