1 reviews | Active since Aug 2016

01 Sept 2017, 10:47

2gb 24month modem plan

I was sold the modem as a free 24 monthly plan on top of my current contract by Rewards, a company who is contracted by vodacom to gather clients. The modem never worked with the signal in my area so I tried to cancel it. I also learnt from looking at my monthly statement that I was in fact being billed for the contract. I follow up with vodacom and they direct me to Rewards as Vodacom explained that it's my prerogative to investigate the allegation of mismarketting. I do so and rewards runs a investigation on the calls which sold me the product, learning that I was in fact misinformed and that I could cancel the contract with vodacom without a penalty. Today, 6months later, I'm still being charged for the modem and I followed up with both rewards and vodacom on the same story, a case that was considered closed. I am owed for over a years worth of charges for a faulty modem that was sold to me as a free product.

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Replies (2)
Vodacom
Vodacom's reply01 Sept 2017, 10:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Sept 2017, 12:12
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,