2assistants 45min in a 2 queues NO HELP!

<p>Stood 15 minutes in the first queue to enquirer about the x4month prepaid lay-bye deal on a Samsung J1. One phone in stock (of over 15on offer) asked to reserve it while we went to collect proof of residence. Return to the store confirm with the same lady what we want to do, stand in queue No.2 for 30minutes. Sit down to begin paper work and are told... "sorry, we don't do lay-byes." 45minutes after making ourselves clear from the start- only to be told you don't offer the ADVERTISED PROMOTION!! </p>