28 Month contract!?!?
<p>i took a contract with Altech Autopage in December 2014. Vodacom took over the contract from Autopage in November 2015 when they went down. Now vodacom is insisting my contract only ends in April 2017 - what Bull****!!!!! I have phoned atleast 8 times trying to resolve the issue, every useless consultant says its been logged and does not give me a reference</p> <p>Every useless consultant promises to call me back, but not a single one does!!!</p> <p> </p> <p>Seems like Vodacom is greedy for their clients money even when its not rightsully due to them!!! the last useless consultant i spoke to was a Thembi from the "Solutions dept." Solution my ass!!!!! fix it!!! youve already debited my account for january, which is the 25th month since the start of the contract!!!</p>
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Vodacom's replyOfficial
10 Jan 2017, 07:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2017, 07:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jan 2017, 10:26On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
Please note that we have escalated the matter to Autopage Service Desk for further investigation and assistance.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2017, 10:26
Official
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
Please note that we have escalated the matter to Autopage Service Desk for further investigation and assistance.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
10 Jan 2017, 10:33And how long before this is resolved? its been "dealt with" since the 19th?! and besides, my cntract is no longer with autopage.
's update10 Jan 2017, 10:33
Reviewer Update
And how long before this is resolved? its been "dealt with" since the 19th?! and besides, my cntract is no longer with autopage.
's updateReviewer Update
10 Jan 2017, 10:38http://www.702.co.za/articles/12204/autopage-transfer-issues
Mine is not the only issue like this, i was told the same thing by one of your consultants!!! if you were not aware, altech has shutdown!!! Which is why you guys are now handling my contract!!!
's update10 Jan 2017, 10:38
Reviewer Update
http://www.702.co.za/articles/12204/autopage-transfer-issues
Mine is not the only issue like this, i was told the same thing by one of your consultants!!! if you were not aware, altech has shutdown!!! Which is why you guys are now handling my contract!!!