27 Days with no feedback

It has been an on going case since November 2015. <br> <br> I was subscribed to a WASP without my knowledge and when I requested proof of how and when I subscribed, they stopped responding to my emails. <br> <br> <br> According to Vodacom, even if I subscribed to a WASP unknowingly, I am still liable for the costs (even if there was never made use of the service). According to the Consumer Protection Act, I am not liable for the costs incurred with regards to various statements within the act.<br> <br> As a business account holder at Vodacom for 20 years, I am not allowed to change anything on my contract without a signed letterhead, Vodacom however never had the decency to inform me about the change in my billing.<br> <br> There are no numbers I can phone. They won't let me see a manager. They won't reply to my emails. What am I to do?