RR
Robby R
1 reviews | Active since Jan 2016
13 Nov 2024, 09:59
26 min trying to change bank details and no luck.
26 min on a call just to have my debit order banking details changed and still no success! After 26 min to have such a simple easy task done. Been transferred from one person to another just to be told every time that it's still the wrong department, after 26 min while still holding, they cut the call!!
Seriously, we have on your call records now that we have tried to have our banking details changed on your side, but your call centre obviously doesn't know who or how to do it! We are closing our bank account, if no payments gets made to Vodacom then this complaint and the call recording will serve as proof from our side that we did everything we can to have bank details changed to the new account number!
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Replies (2)
Vodacom's replyOfficial
13 Nov 2024, 10:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Nov 2024, 10:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
RR
Robby R's updateReviewer Update
06 Dec 2024, 13:30So, we managed to change banking details but now for the past 4 days our fiber has been not working!!!
Technicians from VUMA has been here and they say nothing is wrong with the lines or the router, the issue is at VODACOM side and they have checked everything! Still no fiber at all for 4 days!
I need this rectified IMMIDIATELY and I insist on a rebate for the days without fiber as I am paying for a product and service that is not working! This is against CPA Consumer rights. I want a rebate for the amount of days since we logged the call until it eventually hopefully gets resolved and working again! I will go to the commissioner / ombudsman to take this further if needed!!
Technicians from VUMA has been here and they say nothing is wrong with the lines or the router, the issue is at VODACOM side and they have checked everything! Still no fiber at all for 4 days!
I need this rectified IMMIDIATELY and I insist on a rebate for the days without fiber as I am paying for a product and service that is not working! This is against CPA Consumer rights. I want a rebate for the amount of days since we logged the call until it eventually hopefully gets resolved and working again! I will go to the commissioner / ombudsman to take this further if needed!!
RR
Robby R's update06 Dec 2024, 13:30
Reviewer Update
So, we managed to change banking details but now for the past 4 days our fiber has been not working!!!
Technicians from VUMA has been here and they say nothing is wrong with the lines or the router, the issue is at VODACOM side and they have checked everything! Still no fiber at all for 4 days!
I need this rectified IMMIDIATELY and I insist on a rebate for the days without fiber as I am paying for a product and service that is not working! This is against CPA Consumer rights. I want a rebate for the amount of days since we logged the call until it eventually hopefully gets resolved and working again! I will go to the commissioner / ombudsman to take this further if needed!!
Technicians from VUMA has been here and they say nothing is wrong with the lines or the router, the issue is at VODACOM side and they have checked everything! Still no fiber at all for 4 days!
I need this rectified IMMIDIATELY and I insist on a rebate for the days without fiber as I am paying for a product and service that is not working! This is against CPA Consumer rights. I want a rebate for the amount of days since we logged the call until it eventually hopefully gets resolved and working again! I will go to the commissioner / ombudsman to take this further if needed!!