25 years with Vodacom

After having my account with Vodacom for 25 years, my phone was recently terminated without my knowledge. On trying to attend to this I have in this last 9 days spent 9.5 hours in Vodacom and Walk-in Centre trying to resolve. I have provided proof of payments in person and sent same via email 4 times. Branch in WICC as well as Fourways & Nicolway have seen the receipts in person but phone still not reinstated. <br> I have all names of people I've addressed and still nothing despite continuous promises of another 24 hours until activation. I'm now sitting in Nicolway and heard another customer complain and close his account for lack of assistance and bad dealings. Ive not only spoken to staff but also supervisors & manages but none of them seem to able to help? Who must I go to Allan Knott-Craig?