25 Video play doesn’t exist

So so so disappointing. So I have 25 Gigs to use on video play. I called and a lady by the name of Ayanda answered and put me on mute even as she spoke to me. Thereafter she tried assisting me with the app but kept saying my app has issues. I told her it’s problem an issue because I’m using an iPhone and she’s using an android device so the app has different options since mine doesn’t even have an option to reset the password. So basically it’s a lie that I have 25 Gigs video on video play because I can’t use it. And the system says I’ve already registered when I try watching the videos but it doesn’t allow me to reset the password. Soooooo disappointing once again. No wonder The ratings are so low here on hello Peter. Like I said, the lady eventually hung up on me because she didn’t know how to proceed. But I guess it’s the whole “we don’t care, many customers are in line”. Truly atrocious behavior !