2.5 Months and Contract still not transferred

October 2019 I submitted documentation to Vodacom Rosebank to transfer my company phone to my own name when I resigned. I was told that the process is quick and would be finalised in a day or two.

It is now almost 2.5 months later and the contract still has not been transferred. Repeat emails and calls are either ignored or I am given a new reason every time. My intention is to transfer the contract to my name and settle it as I am leaving the country at the end of January 2020.

I don't understand what the problem is or why I keep having to repeatedly call and mail to get this process complete. Why is Vodacom making it impossible for me to complete this transfer so I can settle the contract!