25 CALLS & 4 WEEKS LATER - QUERY CLOSED BUT INCORRECT UPGRADE NOT REVERSED

Following the escalation and subsequent reply on 01 July 2020 via email and subsequent telephonic and email onversations, resolution is still pending. I received a query “close-out” notice on 21 July on *** on the reversal of incorrect upgrade. I followed up today 2020-07-21 10:30 to ensure reversal of incorrect upgrade of my 3 Vodacom numbers have been done and downgraded to prepaid to enable porting. Unfortunately, I was informed by operator that all 3 numbers are locked into a contract untill 2022 and he cannot assist and that there is no reference to “close-out” notice on 21 July or reference to issue *** logged. I require the incorrect contract upgrade to be REVERSED and all my numbers and downgraded to PREPAID to enable porting : 082***x 060***x 071***x ---------------------------------------------------------------------------------- LATEST LOG OF EVENTS --------------------------------------------------------------------------------- 2017-07-21 10:30 Follow up call (18 minutes) [With assumption that upgrade has been reversed as above] Operator Freedom Request Downgrade to prepaid of 1 account and cancellation of 2 Confirm number I am querying 082*** & Verification done Cannot help me as Contracts in place until 2022 I will need to speak to customer care I requested him to verify *** The reference nor issue appear on my profile He will transfer me to Customer service to enable me to escalate issue Customer service is where I started! BACK TO SQUARE 1 !!! 2017-07-21 @15:29 Messages received from Vodacom - Your query has been closed Dear Customer, With regards to your query with ref number ***. Please note that your service request is still in progress and is being addressed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom Your query has been escalated to one of our Solution Experts. Your ref number is: *** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom [Service RequestOwner Group] Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer 2017-07-17 Messages received from Vodacom Your query has been escalated to one of our Solution Experts. Your ref number is: *** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom [Service RequestOwner Group] Your assistance in this matter will be greatly appreciated. Regards Jaap Nel