24hrs is up for the contract

I Yumna Allie is lodging a complaint on behalf of my dad Khaleed Allie.<br> <br> My dad has been a mutual client foe many years with Vodacom now and they have send a bill of R6000.00 and nobody cannot assist went to Westgate and they sent us to Cresta due to the contract was taken out with them. We then went on the 10/08/2015 to Cresta to find out why the bill is so high due to Vodacom call my dad to advise him the bill was for August month and the wifi and the laptop internet was not used, they then advised us on they will be requesting for the contract for and to come back on the 14/08/2015 we went back on the 15/08/2015 ad they did not have the contract. We then called customer services on the 17/08/205 and they advise to give the ref: S3-8DD3W-W6W2Z and email the request for the contract to [Email Removed] it was then sent on the 18/08/2015 at 03:15 and was read the same day at 03:18.<br> <br> why do we have to request for a contract and something that is being paid for. why must we go from pillar to post and was told to give them 24hrs to get the contract.<br> <br> THIS IS PATHETIC SERVICES WHICH NOT EXPECTED!!!!!