24hrs? Huh!

<p>I contacted the call centre on Sunday re an email problem. I was advised by the second agent that they would need to escalate my problem and someone would get back to me within 24 hrs. Needless to say - not a word from them. I really don't want to navigate my way through the endless instructions in order to speak to a human, so hoping that a human will respond to me via this medium.</p>