24hrs claim resolution bull nonsense with Vodacom

I have never been so disappointed and I do not learn as this has happened before. My phone was stole last week Wednesday and i reported it immediately hoping that I'd be assisted before the long weekend of Heritage day. I sent countless messages to them and they took their precious time to respond to me. Their insurance claim that they can replace the phone within 24 hours but for me this was not the case.

I think Vodacom should understand what an inconvenience it is not having a mobile phone. I gave them all the necessary information and still not help. Its Monday 27 Sep 16:50 and they will be knocking off soon and no response to my email. I have Dmd then on twitter and the responder keeps saying the team member will be in touch. I asked how as i do not have alt telephone number and you guys are not responding to my email?

tThe last time i spoke to then they said they have escalated my case le nou my case it still not addressed bathong what should i do now please tell me ke direng?