24h no connection to vodacom fiber with no answers

Our fiber signal went off yesterday [01/11/22] around 12 pm we contacted vodacom call center to report/ enquire abouts being off-line. We were told it's an area outage in Verwoerdpark Alberton and they will investigate it. We were without conection till this morning and phoned in again to follow up We were given the same respon [01/11/22] told we have an area outage and alot of people are affected only to find out 14h00 there is no Area outage reported and our nabours have connection to internet and its internal. How can vodacom give 2 different answers the same day we are loosing time and money as we need internet to work. As a service provider you should not be ok to leave customers with no internet and no answer's for over 24h