24 years and gone...

After being a loyal customer for 24 years I cancelled my contract. The billing issues, inconsistencies in charges and the degree of difficulty that is required to simply communicate with vodacom has made me seek an alternative. Today I requested a credit of R564 on my account to be paid over to me and I was told that my account is now at pre-legal. In 24 years Vodacom has never had to phone me for a single payment. In most months my account has been in credit...The person assisting me said that she will phone me back but never did...Time of call 12:17 spoke to Sinzeni. I cannot email as the *** I dont get any reply to...I cant use Tobi as my number is no longer registered to Vodacom. I cant use the whatsapp option for the same reason. So instead of phoning and wasting my own money I am left to complain here.