24 Without Internet

It's full 24 Days without Fibre from the second of April we've been making follow ups on why the fibre has been disconnected we've been sent from pilar to post they are telling us micro fibre has canceled our account we called micro fibre they are saying Vodacom canceled our account we eventually decided to cancel we are told we have a 24 Months contract that is not serving its purpose so you are without internet for 24 full days when you want to cancel they telling us will be penalized for a service that is not rendered to top it all spoke to Amber Pretorius who was very sarcastic It's been full 24 says Where do we go from here?