24 to 48 hours what a lie

On the 29th October our fiber connection went down - we called Vodacom the agent explained that they have logged the query and that we will only have technician get back to us between 24 and 48 hrs - It is now the 5th November and still our issue has not been sorted out- my husband and i have called every single day for an update and every agent tells is that they are working on it or that they have escalated the matter to Someone by the name of Johnathan. we have also been told that they have logged the issue with Vumatel. on the 04th November we called Vumatell and the got a Technician to our place within 2 hours. Only to find out the Issue is with vodacom and not with Vumatel - as per the technician the object number we are linked too in for a household in Benoni, we live in the South (What the Hell?), I am now fed up with the lack of feedback and the fact that no one ever calls you back is really Bad customer service, The only person that has really been of help even though our issue has not been resolved is Cher Adams.

What is the Hold People?????????????????????????? we have supp**** you with the correct Object number please link it to our device, Its been nine days without fiber and we are paying for the connection and service and now have had to buy DATA to be able to work from from - who is going to refund me ???? Not you guys .....