1 reviews | Active since Oct 2016

06 May 2026, 10:30

24 MONTHS CONTRACT??? what a joke

Dear Vodacom, What is the point of signing a 24 month contract if you want to cancel a month after the contract was supposed to expire, Only to be told that the contract ends when a customer calls the call centre, then when you cancel the contract, Vodacom still wants to debit 2 more instalments (for unknown reasons). This is not right at all, YOU SIGN A 24-MONTH CONTRACT, NOT AN OPEN CONTRACT THATS LASTS UNTILL THE CUSTOMER MUST CALL AND CANCELL I want this expired contract cancelled without any further instalments deducted!!!!!!

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Replies (1)
Vodacom
Vodacom's reply06 May 2026, 14:28
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team