24 Months Contract I never agreed on

It is with great disappointment that I have to send through this email today to an organization I always thought highly of and have been a loyal customer of for years. I took a contract for to cellphones back in May 2019 through game store. The contract end was ending in May 2021. I then contacted Vodacom to cancel this contract,however, the consultant in retention insisted that I keep the contract open for the purpose of good deals since I had a well conducted account.

After a lengthy call with this consultant,I gave in and eventually agreed to keep it opened. However, I explicitly advised that I do not want anything long term and I would like to keep it on a month on month contract so that I can have a flexibility to cancel the contract at any time. He agreed that it will be that way. I called in again on the 28th October 2021 as I needed to cancel the contract but I was told that I took a contract for 24 months and there will be an early penalty I will have to pay to cancel this contract.

I was **** to in order to keep the contract opened and this makes question the intergrity of vodacom and its staff members. I did advise the staff member in question that I already have sufficient data provided by my employer and I didn't need it, but he insisted that this was going to be a bad move if I had to close that contract as it was a well conducted account and I would lose good deals which vodacom would offer. The consultant I spoke to last week further insisted that I agreed to the 24 months term according to your records and I clearly stated that it had to be month on month.

There was no email whatsover sent to me after the telephonic conversation I had with the retention consultant regarding the call. Since the conversations are recorded, take the recording out and listen to it, in fact I also need to that recording. This has been the most frustrating experience and I never ever want to deal with vodacom again after this.

I am not prepared to pay any penalty fee for something I never agreed on. Why am I being forced into a contract which I never wanted in the first place, do I have to die for you guys to cancel this contract? Please resolve this ASAP otherwise I will take this up with ICASA as well. This is pure dishonesty and lack of intergrity and I would never want to deal with such an organization after I have been nothing but loyal.

Regards Tshepo (Respond to my email address - ***)