1 reviews | Active since Nov 2018
24 Month unused Data Cancellation Penalty "REASONABLE"?!?!
I have a 36 month contract with device with Vodacom.
I saw they were apparently increasing contract fees in light of tough economic conditions, which I do not agree with (what about the consumers?).
I requested a cancellation quote and was informed I was to pay effectively the entire remainder of the contract (24+ months of unused data).
I tried to escalate internally, phoning, phoning, twitter, Facebook, but still no solution!!!
I have looked for the CPA / NCR and ombudsman contact information to try get a solution, because Vodacom is NOT reducing the unused data cancellation to a reasonable period (Telkom LTE cancelled a data contract with a 3 month penalty fee. That is reasonable. Vodacom's 24+ months is NOT!!!!)
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Unacceptable.
Unacceptable.
