MR
Michael R

1 reviews | Active since Nov 2018

29 Jun 2023, 16:54

24 Month unused Data Cancellation Penalty "REASONABLE"?!?!

I have a 36 month contract with device with Vodacom.

I saw they were apparently increasing contract fees in light of tough economic conditions, which I do not agree with (what about the consumers?).

I requested a cancellation quote and was informed I was to pay effectively the entire remainder of the contract (24+ months of unused data).

I tried to escalate internally, phoning, phoning, twitter, Facebook, but still no solution!!!

I have looked for the CPA / NCR and ombudsman contact information to try get a solution, because Vodacom is NOT reducing the unused data cancellation to a reasonable period (Telkom LTE cancelled a data contract with a 3 month penalty fee. That is reasonable. Vodacom's 24+ months is NOT!!!!)

0
Replies (2)
Vodacom
Vodacom's reply30 Jun 2023, 08:12
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
MR
Michael R's update30 Jun 2023, 10:47
Reviewer Update
"Based on the feedback provided, our team made contact with you and provided feedback on your query. Regrettably the feedback provided will remain the same."

Unacceptable.