TN
Thabo N

1 reviews | Active since Jan 2017

09 Apr 2019, 17:07

24 month top up contract price increase within 2 months

24 month top up contract price increase within 2 months

I took out a 24 month top up contract with Vodacom in January and guess what the price has increased without any notice none whatsoever. okay fine i take the initiative to call and ask then i'm told i will receive feedback in 14 days, oh well 2 days later i receive an sms informing me that my issue has been resolved,a second sms informs me that vodacom has decided to increase its prices. i then visit vodacom's website only to see the same special advertised for the same amount. I guess i'am at fault for taking your product hence i'm paying the price. Vodacom all I ask is can I please enjoy the advertised price. i mean two months?

please i am pleading with you, i swear never ever to visit your site for any offer, i regret leaving Telkom for this kind of treatment. while i await your response i will consult the consumer protection act.

0
Replies (2)
Vodacom
Vodacom's reply09 Apr 2019, 17:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TN
Thabo N's update10 Apr 2019, 15:49
Reviewer Update
Your auto reply is nonsense. Please provide the date and time of such communication.