FK
Fridah K
1 reviews | Active since Jun 2017
03 Jun 2019, 19:39
24 Month Contract? Yeah Right!
I had a contract phone with Vodacom which was 24 months (supposed to end 27th March 2019). So Vodacom has continued billing me to date even after the contract period has ended. On the month of April they debited R298, and then in May they debited R238. When I contacted them on the 29th of May (after the R238 was debited) to find out what was going on they said it was cancelled. I need my money back in my account.
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Replies (2)
Vodacom's replyOfficial
04 Jun 2019, 06:50 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jun 2019, 06:50
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Jun 2019, 08:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply04 Jun 2019, 08:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team(SA)
Best regards,