1 reviews | Active since May 2010
24 MONTH CONTRACT PRICE INCREASE
Approximately 6 months ago Vodacom advertised a 24 month data contract of 2GB per month @ R94/month fixed for 24 months.<br> On seeing this I called the call centre to enquire if this is correct, to which I was told yes. I SPECIFICALLY asked if this was subject to increases during this term to which they answered there were not and the price was fixed at R94/month x 24months. To be on the safe side since we are customers are so often conned these days I made a second call, spoke to a different consultant and posed the same question. The answer remained the same.<br> <br> Yesterday 26 March 2015 I receive and email stating that the contract will now receive a tariff hike!!!! On calling Vodacom I am told by \Tracy"that according to Clause 6 Vodacom my increase prices whenever they wish to and on signing the contract anything I am told on the telephone is null & void???? I asked for a manager to discuss this further as I am completely disatisfied. If I had not hung up 15 minutes later I am sure I would still be holding!!??<br> <br> Seriously? Extremely poor service and disgusting ethics!! Shall not bother using Vodacom again."""
As per our telephonic conversation. Your query has been addressed.
Our apologies for any inconvenience caused.
Kind regards,
Vodacom Consumer Website Team
As per our telephonic conversation. Your query has been addressed.
Our apologies for any inconvenience caused.
Kind regards,
Vodacom Consumer Website Team
