CG
Caron G

1 reviews | Active since May 2010

27 Mar 2015, 13:46

24 MONTH CONTRACT PRICE INCREASE

Approximately 6 months ago Vodacom advertised a 24 month data contract of 2GB per month @ R94/month fixed for 24 months.<br> On seeing this I called the call centre to enquire if this is correct, to which I was told yes. I SPECIFICALLY asked if this was subject to increases during this term to which they answered there were not and the price was fixed at R94/month x 24months. To be on the safe side since we are customers are so often conned these days I made a second call, spoke to a different consultant and posed the same question. The answer remained the same.<br> <br> Yesterday 26 March 2015 I receive and email stating that the contract will now receive a tariff hike!!!! On calling Vodacom I am told by \Tracy"that according to Clause 6 Vodacom my increase prices whenever they wish to and on signing the contract anything I am told on the telephone is null & void???? I asked for a manager to discuss this further as I am completely disatisfied. If I had not hung up 15 minutes later I am sure I would still be holding!!??<br> <br> Seriously? Extremely poor service and disgusting ethics!! Shall not bother using Vodacom again."""

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2015, 15:29
Official
Hello Carong,

As per our telephonic conversation. Your query has been addressed.

Our apologies for any inconvenience caused.

Kind regards,

Vodacom Consumer Website Team