24 Month contract completed - now being charged for a package I didn't sign up for

Item: Vodacom
Rating: 1
Author: Candice S

My 24 month contract ended on 22 June 2020.

I have now been placed on a Smart S package. No communication was made regarding this and no permission requested.

I called the call centre to question this but the agent stalled for 10 minutes and then hung up on me. Zero resolution.

Please urgently cancel this package and convert my number to prepaid. I no longer wish to be debited each month as my number will now be prepaid.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Jul 2020, 07:00

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply16 Jul 2020, 07:00

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Candice S's updateReviewer Update

20 Jul 2020, 11:07

Hi there, someone tried to get ahold of me but I missed the call. Please could you follow up and have them call me today.

If vodacom is able to offer me the exact same deal I was on during my contract - the smart s plus as well as the complimentary 2gb data, I am happy to continue the month to month plan.

Thank you

Candice S's update20 Jul 2020, 11:07

Reviewer Update