LW
Lehlohonolo W

1 reviews | Active since May 2016

01 May 2020, 09:00

24 month complimentary data

I recently did an upgrade with Vodacom in March to a Huawei P30 lite 2020 on a uchoose 390 and as part of the deal I was going to receive 20GB once off for April and that was done,then from the 1st May I was supposed to receive a 2GB complimentary data for 24 months,the lady that did the upgrade for me said I should call in on the 1st May to have it activated, and I did....but when I called in I was advised that there is nothing that shows on the system regarding that, but I’m guessing that can be verified on the call recordings I had with the lady I spoke to, the call was around the 12th or 13th March when the deal was made, can you kindly verify this and activate the 2GB monthly(complimentary) for 24 months me.

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Replies (2)
Vodacom
Vodacom's reply01 May 2020, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 May 2020, 12:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team 

Best regards,