24 hours or it's the ombudsman

Im in heading in to week 4 now. Every time I contact Vodacom about my phones that's not working due to them suspending my account. I did pay my account up to date on the 22 of May. And the ladys at accounts and collections said my accounts and device's wil be working in 24 to 48 hours. If my phones dont work in the next 24 hours Im heading to the ombudsman! It's like vodacom broke my device's and they can't fix it. Im sick and tired of getting a reply from vodacom. That they are looking in to the problem and thats it. I don't get feed back nothing. I dont have any contact with my wife or kids. I always have to go to someone at work to quickly phone home. But I'm paying for phones that's not working