24 Hours later my sim swap not active!!!

<p>I phoned Vodacom to assist me with a sim swap on Saturday the 12 of August at 11:00. I was told this would take approximately 4 hours, and should switch on my sim at 3PM. 3PM came, lo and behold my sim was still not active! </p> <p> </p> <p>I phoned Vodacom again, spoke to a rep and 3 managers who couldn't do anything about the problem nor could they escalate to their IT or networks department as they informed me they don't work weekends, which is absolutely unacceptable not to have support on weekends! I suppose Vodacom cares NOT about customers issues!!! Nonetheless the 4 people I spoke with told me to wait for 24 hours, which was extremely annoying as most of my apps are dependent on the SIM card! </p> <p> </p> <p>Today the 13th of August my SIM card is still not active which is 24 hours later!!! I sent an email complaint to Vodacom's CEO, SRM and customer care; no one cared to acknowledge or respond to my complaint!!! </p> <p> </p> <p>Could you you please resolve this with urgency!!! </p>