24 hour delivery

I processed my contract upgrade on 9/10/17 expecting delivery 24 hours after confirmation call, as advertised on the vodacom website.

By 11:30 the next morning (10/10/17) I had still received no confirmation, so I called the online upgrade department and was informed that my upgrade had been processed as a new contract. The lady I spoke to managed to change it to an upgrade, and confirmed my delivery details with me. In my understanding, this means that delivery should have taken place by the very latest before COB on 12/10/17 (details were confirmed after 12 on 10/10/17)

On 11/10/17 around 16:00, I received a call to confirm delivery details again. I'm not sure why this was necessary, as I had already confirmed my details the previous day. I asked the person I spoke to when I could expect delivery, and I was informed that it should take place by the latest on Friday (13/10/17), and I would know when it is going to take place because I would be sent an sms with a tracking number.

Friday morning came, and I still had not received a tracking number. I called the online upgrade department again, and was told that there is nothing wrong and that I should just wait for monday (today, 16/10/17, a week after I originally placed my order for the upgrade) to receive delivery.

This morning I had still not received a tracking number, so once again I called the upgrade department. This time I got a different story, and was told that the order had not yet been released to the warehouse for some unknown reason, and that last week there had been technical issues with the system (first time I was told anything of the sort). The lady I spoke to told me that she would be escalating the matter to the team leader, and that somebody would be in contact with me to confirm when I can expect delivery. As of yet, I have not received any feedback.

This sort of back and forth is simply unacceptable; I should not have to chase down the details of my order, especially when 24 hour delivery is supposed to take place. If it's not possible to actually deliver within 24 hours of confirmation, then it should not be advertised on the Vodacom website

This has been a huge inconvenience to me, as I do not have a fixed work address during the day. I keep having to try to pre-empt when delivery will take place, and arrange to be available at the address I provided for delivery, which means I am unable to get to work that day.

If I've not received my delivery tomorrow (17/10/17), this will be what causes me to take my business elsewhere.

Don't make promises you can't deliver on.