24 Hour call centre is that for Real

Just called the call center to help with caller ID on my new cell Samsung s6 <br> The agent claimed that they are off line and must call in to morrow to address my issue. Agent showed no apathy towards the issue <br> They should not call themselves a 24 Hour call center if they cannot provide the service.<br> To add to the dilemma the automated survey at the end of the call did not register the poor rating of service