24 - 48 hrs turn around time, 4 weeks no response

THIRD REPORT!<br> <br> On the 19th Nov I called to request itemised billing for one of my numbers & I spoke to Shakira & she logged a call & advised that I need to fax my ID to *** & she said the reference number will follow by SMS- it never did - so I called again & I was given the Call REF S3-9MKR2V-VSK39, then I faxed the ID.<br> <br> On the 20th I called to follow up - I don't recall who I spoke to & I was told that they are still waiting for my fax, I begged the person that I spoke to put notes that I called & I can confirm that I have faxed the ID **please note I begged because she didn't want to**. The begging was in anticipation that when I follow up I will be told that they are still waiting for my fax...she never put the notes.<br> <br> On the 23rd I sent the fax TWICE around 09:00 & I called around 11:30. 25th Nov they said they sent the itemised bill, I advise them I haven't received them, I ask them to be resent & provide 3 alternative emails. They closed the query & open a new one. 1-24 turn around time. 27th Nov no feedback, I advise that I will be out of SA for a week & PLEAD for response. NOTHING. 14 Dec no itemised bill.<br> <br> I CAN ONLY BE REACHED ON *** / ***