24 - 48 hours going on 20 days... Pathetic customer service.

<p>On the 2nd of February 2017 I requested that my itemised billing be activated as well as a backdated itemised bill for January. I was told that this would take up to 48 hrs and that I had to forward a written request as well as a copy of my ID for the backdated bill. On the 6th I phoned and queried the progress, only to be told that they will resubmit the request as it seems the bill was sent to the incorrect email adress (note that I updated my email adress with the call centre on the 2 nd, as well as sent the written request and ID from this email adress) and that it should take another 24-48 hours. On the 9th I phoned again and an itemised bill was at last forwarded to me, but there were only 2 numbers visible on the bill for the entire January. ONCE again a "request was sent through" and once again the 24 - 48 hr waiting period kicked in... on the 14th I phoned again as I have not received any feedback nor itemised bill, I was told that I must pay in the area of R20 for the itemised bill, I have abosultely no problem paying if I receive the correct information, but once again the incorrect bill was forwarded to me. Only 2 numbers visible... I REFUSE TO PAY if I don't receive the correct information. It is now 6 days later and I have not received anything and the call centre just confirmed that "it is in progress and will take up to (wait for it.....!) twenty four to forty eight hours" What should I do? I have been a customer of Vodacom for 11 years and I am at the point where I am considering cancellation of my contracts (yes 3 of them) and move to another provider, who is willing and able to assist.</p>