ZC
Zaakirah C

1 reviews | Active since Nov 2010

03 Apr 2025, 15:03

*****!!!

Good day Vodacom,

Your call centre has committed ***** on my Vodacom account by migrating to options which I have not given consent. This according to your Hellopeter division is being investigated. I have reversed the debit order until Vodacom corrects the error and will not pay until such. You have caused me so much on an inconvenience and now I have your collections call centre hounding me and talking me to as if I was at fault as there are no notes. Please attend to this or further action will be taken.

Thank you

0
Replies (1)
Vodacom
Vodacom's reply04 Apr 2025, 08:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team