23 years and stinking

22nd dec, I received a call asking if I wanted to exercise my upgrade options (3 contracts) I elected to do so on only 1 , my main contract. About 45 Min later we were agreed and done. The salesperson promised me 2 things : I would have my phone delivered in 3 working days, and the new Iphone 12 came with headphones (I was unsure as I had read reports that it didn't , and for personal reasons, this is important to me) He assured me they did! 2 days later, phone was delivered - no headphones. On reflection, I realised that I wanted the i12 Pro, not just the i12. Dont want to make a meal of it, but had the consultant consulted better, I would have asked for the i12 pro upfront, but that's the price I pay for ignorance and dealing with these things while distracted shopping. With Xmas, took me 3 days to get through to the call centre. I was told that I would need to cancel the new upgrade, and re-apply for the phone I wanted. No mention of the ear phones !! For this to happen, my incorrect phone would need to be collected, then the contract cancelled, wait 3 days, confirm the contract had been cancelled, then re-apply. 3 days later, I hadn't heard from anyone, so called again. At this point, I was told collections take anywhere between 7 to 12 working days. Even got into an argument with call centre person about what was said (If I was told 7 to 12 days at the start of this, I would have objected immediately ) I started making calls again - many- pillar to post - to express my dissatisfaction (I'm being polite), and the best resolve I could get, was that the old device would be collected probably Monday 4th Jan, definitely by Tues 5th Jan. Today is the 6th, I no longer wait with baited breath, I have another life I live. For the life of me, I don't understand why a sale takes 2 days to complete, and to change that sales (not cancel) takes somewhere up to 3 weeks - actually, the inference is obvious !! At the time of the initial sales call, the salesman started off with "wow, I see you have been with Vodacom for 23 years" (during this time, I have had anywhere up to 5 contracts at a time) Fat lot of good it does to have a track record with Vodacom when you still get treated like a (cell) number. Red customers get special treatment ! Ja right.... Now I'm not sure that any of the other operators treat their clients any differently or better, but I certainly expect better, and I find myself wondering if porting my number(s) is still an option. Be interesting to hear exactly why 2 days is possible on delivery, but 7-12 days is needed on collection, when its the same courier company ...Why cant I take the phone to a vodacom shop- there must / should / ought to be an internal service ?? Crazy, stinks of rotten service despite the advertising.

PS, I also discovered that there are certain "rewards" available for customers , the higher you rank - the better they are - why in 23 years have I never had a consultant tell / offer me this advice?