23 Days Without My Phone – Insurance Not Captured & No Accountability

I submitted my phone at Vodacom Wonderboom 23 days ago for repair under insurance.

To my absolute shock, I later discovered that the repair was not booked under insurance on the system. I have made countless follow-ups and have been sent back and forth between Vodacom Repairs and Vodacom Advanced Repairs.

Advanced Repairs state they do not see insurance linked to the repair. Repairs claim they can see the insurance and that it has been updated. Despite this, the repair quote has now been rejected due to the insurance not being indicated at the time of assessment.

This is clearly an internal administrative error, yet I am the one being inconvenienced.

I have been without my device for 23 days with no resolution, no clear communication, and no accountability. As a loyal paying customer with active insurance, I expect better service and proper handling of insured claims.

I am requesting: • Immediate correction of the insurance status • Reinstatement of the repair under insurance • Expedited turnaround

This experience has been extremely frustrating and disappointing.