NR
Norman R

1 reviews | Active since Jun 2011

11 Jan 2016, 06:57

22 emails, 27 Calls & Shocking lack of committment

***** was committed on tow of my numbers, which you allowed - you issued 2 online sim cards - who even does this???<br> This happened on the 1st of December - its now 6 weeks and after 22 emails, 27 calls you still have not resolved the matter.<br> Not one person in your business knows what they are doing??<br> My new statement has arrived and the 12k of ***** is on there???<br> You want to tell me in 6 weeks you cannot sort this out?????<br> When I call you ask for the documents to be submitted - after 22 times you actually found them???<br> I spend a large amount with you every month - is this how you support and reward your good clients??????<br> How do you do business??<br> Shocking.<br> <br> My promise to you - if you do not sort this out in the next week - I will do the same as the guy of Cell C and put up a billboard and shame you - I think this is the only way you will actually do something? I seriously promise this!!<br> <br> You disconnected my phone 9 times last month - I could not do business - I had no phone for 2 weeks????<br> <br> Seriously - this is shocking how you treat your clients???<br> <br> I want an answer this week!!

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2016, 10:40
Official
Hello norman77,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team