22 days with no fiber installation

It’s officially 33 days since I requested relocation of my fiber and exactly 22 days without fiber yet I was billed for full month and I’m guessing in 8 days time they’ll deduct again yet ZERO service received. Been sitting with a router but no installation. If you see me using anything from this company again after this experience SHOOT ME DEAD! 🤞🏽 On top of that they closed my service request and said it’s “completed” when NO ONE has done their job. YALL SHOULD BE ASHAMED OF THE SERVICE YOU ARE PROVIDING