NN
Naven N
1 reviews | Active since Sept 2020
03 Nov 2020, 11:21
21 years a customer
<div>Bad service, Still waiting for response </div>
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
03 Nov 2020, 11:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Nov 2020, 11:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
NN
Naven N's updateReviewer Update
03 Nov 2020, 12:03I have made more than 30 calls, still waiting for a reply, don’t hunt new customers when u can’t treat a 21 year customer who’s had not a single debit order returned with a robotic response. Personally I would fire your retention manager and call Centre manager
NN
Naven N's update03 Nov 2020, 12:03
Reviewer Update
I have made more than 30 calls, still waiting for a reply, don’t hunt new customers when u can’t treat a 21 year customer who’s had not a single debit order returned with a robotic response. Personally I would fire your retention manager and call Centre manager
NN
Naven N's updateReviewer Update
03 Nov 2020, 12:51Any indication of when I will get a call, will it be this year or 2022.
NN
Naven N's update03 Nov 2020, 12:51
Reviewer Update
Any indication of when I will get a call, will it be this year or 2022.
Vodacom's replyOfficial
04 Nov 2020, 07:54Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further investigation. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further investigation. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Nov 2020, 07:54
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further investigation. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further investigation. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Nov 2020, 07:46Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided our team made contact with you and provided feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided our team made contact with you and provided feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2020, 07:46
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided our team made contact with you and provided feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided our team made contact with you and provided feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,