BF
Bennett F

1 reviews | Active since May 2015

11 May 2015, 13:39

21 vistis to shop an still not done!

I'm trying to switch from MTN to Vodacom and retain my number. After a lengthy process (3 weeks) of waiting for the phone I wanted. They finally got the correct phone. ONLY after I lost it in front of other costumers did the employee get the correct phone. <br> I told the employee that I want to retain my number. So they started me on a new contract for the new phone on Vodacom network saying that I can port to Vodacom prepaid from MTN prepaid and then sim-swap to the new contract. <br> Trying to port my number from MTN to Vodacom was not done. Now I had to leave town for business and told them that a needed to finish this port before leaving at this point I got the store manager involved. After several visits to the outlet they have not completed the process. The shop manager reassured me that they will complete the porting. They told me I could finalize it often the phone but now two weeks later a still can't complete it. And Vodacom can't allow me to finalise it over the phone. I have to visit a shop again.<br> Now I'm stuck using two cell phones with 3 sim-cards, no contract airtime, numbers wich take 30 to receive a sms and no end in sight.<br>

0
Replies (1)
Vodacom
Vodacom's reply12 May 2015, 08:39
Official
Hello BennettF,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team