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Christine I
1 reviews | Active since Jul 2015
20 Aug 2020, 15:47
21 emails later and still not getting the service I pay for.
I emailed Vodacom on the 5th of August 2020 regarding a cancellation/settlement quote for my contract. The email thread is 21 emails long and I haven’t received it. The excuse of ‘we’re having technical difficulties’ for three weeks. What is that? Please email me the amount I need to pay to cancel the contract. I don’t want emails about trying to call me and then technical difficulties, just an email with an amount and breakdown of said amount and how to pay it so that we can be done with one another. Thanks.
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Replies (9)0
Replies (9)
Vodacom's replyOfficial
21 Aug 2020, 09:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Aug 2020, 09:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Christine I's updateReviewer Update
25 Aug 2020, 12:32Hello Vodacom, 5 days since my complaint and yet no one has gotten back to me.
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Christine I's update25 Aug 2020, 12:32
Reviewer Update
Hello Vodacom, 5 days since my complaint and yet no one has gotten back to me.
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Christine I's updateReviewer Update
28 Aug 2020, 10:40Hello. I don’t know why you haven’t been able to make contact with me as you have my contact information!!!!!!!! Please don’t say you’ve tried, you haven’t. I haven’t received an email with an amount like I requested! Do you relinquish me of my debt? I don’t think you understand that I’m trying to pay you????????
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Christine I's update28 Aug 2020, 10:40
Reviewer Update
Hello. I don’t know why you haven’t been able to make contact with me as you have my contact information!!!!!!!! Please don’t say you’ve tried, you haven’t. I haven’t received an email with an amount like I requested! Do you relinquish me of my debt? I don’t think you understand that I’m trying to pay you????????
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Christine I's updateReviewer Update
28 Aug 2020, 10:41I also won’t be calling you, I have tried. Nobody can help me with what I need. You can post how much I owe you here on Hellopeter , at least we’ll have evidence that you tried to contact me??
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Christine I's update28 Aug 2020, 10:41
Reviewer Update
I also won’t be calling you, I have tried. Nobody can help me with what I need. You can post how much I owe you here on Hellopeter , at least we’ll have evidence that you tried to contact me??
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Christine I's updateReviewer Update
28 Aug 2020, 10:42I don’t know how it can be so difficult to put what a customer owes you into an email or send the customer a statement via email. What is actually going on with your communication and customer service!?
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Christine I's update28 Aug 2020, 10:42
Reviewer Update
I don’t know how it can be so difficult to put what a customer owes you into an email or send the customer a statement via email. What is actually going on with your communication and customer service!?
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Christine I's updateReviewer Update
28 Aug 2020, 10:43I asked for this on 5 AUGUST.
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Christine I's update28 Aug 2020, 10:43
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I asked for this on 5 AUGUST.
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Christine I's updateReviewer Update
28 Aug 2020, 10:43It’s 28 AUGUST.
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Christine I's update28 Aug 2020, 10:43
Reviewer Update
It’s 28 AUGUST.
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Christine I's updateReviewer Update
28 Aug 2020, 10:43It’s not that difficult surely???? It must be because it’s taken FOUR WEEKS.
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Christine I's update28 Aug 2020, 10:43
Reviewer Update
It’s not that difficult surely???? It must be because it’s taken FOUR WEEKS.
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Christine I's updateReviewer Update
28 Aug 2020, 10:43HOW.
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Christine I's update28 Aug 2020, 10:43
Reviewer Update
HOW.