21 Days without WIFI

After 21 days of logging (SR***) I assumed after the 6th of January as promised after not having WIFI for 18 days Vodacom would prioritise the issue. Unfortunately not , I called vodacom and asked them to have a technician come out as agreed upon (I had to remind them because they said nothing in the system makes this issue a priority) On the 6th of January 2025 a technician eventually came in the morning , he looked tired and did not want to trouble shoot anything , he complained that this is a lot of work, we had to keep probing him to check. He wasted time did not fix anything and left saying he will come back on the 7th which he never did. On the 7th we followed up and they said there is an area outage and they are working on it . on the 8th we had wifi from 9am to 11am and it was gone again and has been gone to date. I have been making calls to Vodacom and to be quite honest Vodacom employees are fed up and do not seem to want to assist. My most recent call was directed to the Capetown call centre and the agent said to me unfortunately there is no feedback from when the technician came out , the status of my call is still “Technician will go out 6th January 2025” I then told her what transpired with the technician and asked that he escalate my issue because , we work from home and the house runs on wifi but he made all the promises under the sun to send me an update via email and never did any of that. I should get value for the money i have paid for this wifi and have not had connectivity , with a total of 21 days without wifi and a total of 24 between December and Jan 2025 im defeated. The call centre agents don’t want to assist , the technicians are ***** humans and im a constant annoyance calling daily and begging for wifi , its an expensive , disheartening experience . May I kindly get someone to assist with ensuring I get wifi.