21 days and still waiting on Next Day Delivery service - and no one cares!!!

<p>I placed an order with Vodacom for an upgrade package on 10 November comprising an S7 and Galaxy Tablet. Part of the sales pitch was the Next Day Delivery service. The delivery did take place within 2 days, however the package did not include the Galaxy Tablet. I called them immediately and was told that there was a mistake on the dispatch and that everyone who ordered the bundle has experienced the same issues, but all should be rectified in a few days. The agent who took my upgrade order was Sindi. She was supposed to follow up to resolution but never returned any of my calls for feedback. On every call the random agent I spoke to said that they are aware of the problem and would get Sindy to call back, yet with no resolution as yet. On 29 November I decided to ask to speak to the manager to try and get a resolution. I speak to Rosanne who assures me that I will get some written feedback and timelines during the course of the day from the Admin department. No feedback at all is received. I call on the morning of 30 November to receive a tracking number for the delivery - which up to today is still not recognized by any of their systems and seems to be ****. I have called Customer Care several times, only to be conferenced with the same Online department that cannot resolve a mistaken delivery on the Next Day Delivery Service within 21 days and still counting!!! I suspect they are even recognizing my number and dropping my calls (as this is the only time I get dropped calls). Vodacom, your service levels have deteriorated to an absolutely pathetic level where there is not a single person willing to take accountability for resolving this issue. I have even threatened cancelling my debit order in order to get someone to take notice, only to be "kindly" told that I risk getting myself blacklisted on the Credit Bureau. You just can't win!!!</p> <p> </p>