2021_rock bottom customer service award winner goes to Vodacom

I've app**** for additional line. Now I got called back and was told my number is in arrears. I will be transferred to the accounts department. I told the Vodacom representative, three times my account is not in arrears. Despite that, I got transferred to an automated system. The first message that played was " your account is NOT in arrears" When I selected "1" to sort it out, the auto response was that 'Vodacom has picked up an unusual high call volume from this number to the call center and that this number will be blocked. I have to call some other number at R 2.000whatever per minute.

I've called Vodacom 3 times this year. Can't you handle 3 calls from a customer of over 20 years?

Vodacom takes the 2021_rockbottom_poor award for customer care.