LM
Lily M

1 reviews | Active since Oct 2013

02 May 2017, 13:20

200mb of Data

<p>A couple of months back, Vodacom consultant called offering me more data at a cost of extra R55 on my account I refused the offer as I am on contract with vodacom and get up to 200mb per month which used to last me about two weeks with my regular use of social platforms.</p> <p>February I got my monthly data but it didn't last the 1st 5 days which i didn't mind as I have wifi at home and had 2Gig worth of data. However, yesterday 1st May I got my 200mb and today as I am typing this, my data is gone.</p> <p>I always defended vodacom when friends said I should switch to Cell C cause of their less data payments but now I am not so sure. How much money are we supposed to spend on vodacom data? I should have upgraded last month but I wouldn't with this ridiculous data charges. I refuse to accept being *****ed by vodacom like this, and I refuse to upgrade, thank you vodacom for forcing me to change networks after being a loyal vodacom user since the beginning of cellphones. MXM</p>

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Replies (2)
Vodacom
Vodacom's reply02 May 2017, 13:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 May 2017, 08:41
Official

Dear Customer

As discussed, we have attended to your query. The counter indicated on the device that the data usage is correct.

Regards

RoderiqueLategan