JP
Jacques P

1 reviews | Active since Mar 2018

30 Dec 2021, 16:21

20 years down the drain

Utterly disgusting. Vodacom decided to delete my number which I still use and need. Their reason? I was not adding money onto the sim and that counts as me not using it so they deleted it and gave it to someone else. What happened to the money that was still on there? Oh right, they simply stole it. And apparently the number cannot be retrieved for some reason. Truly shocking! I have had that number since 2001 and now 20 years of business and relationships I have created with the use of that number is gone, because of their absolute incompetence. It will be easier to sue Vodacom for losses than it will be for me to go through the effort of changing my number with the hundreds of people/businesses that need it to contact me and know me by that number. Useless.

0
Replies (2)
Vodacom
Vodacom's reply31 Dec 2021, 07:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply31 Dec 2021, 08:29
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that you were communicating with our team on Facebook. Based on the feedback provided, our team investigated and provided feedback.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,