20 years a customer and unsatisfied with current service

<p>Ive been with vodacom forthe past 20 years with one number and an additional one. About 3 months ago I was informed by another vodacom customer that he had the previledge of changing his handset after 1 year i then contacted vodacom to find out if I could do the same. I was informed by the consultant, whose name and reference number I did not take, that I was able to do the same. 2 weeks there after I contacted vodacom again to confirm if I could go ahead and what the procedures were, I was then told by the second consultant that I did not qualify for the upgrade. Further more I was contacted, on 3 occassions, by 3 different consultants who offered me different packages. i turned down the offers after explaining my dissapointment that my request was turned down and asked each of the consultants on different occasions to look into the matter.Up until today nobody from vodacom has come back to me. I am due for an upgrade shortly and really considering if I should stay with vodacom or move to another service provider. My average bill comes to about R1600 per month and all vodacom can give in return is one minute free vc to vc calls.</p>