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JK
James K

1 reviews | Active since Sept 2015

08 Apr 2022, 20:51

20 Year Vodacom customer denied insurance claim

My claim for my S8+ galaxy has been declined because I have not used my phone within 45days of the claim. A clause i was never made aware of.

The reason for this is that I am extremely high risk if were to contract COVID19; I have several life-threatening comorbidities. I wanted to receive all the required vaccines and boosters before exposing myself to such a huge risk to my personal wellbeing.

I have been a loyal Vodacom customer for over 20 years. I have had insurance every one of those years, yet i have only ever claimed once.

To be declined because I value my life is unacceptable and morally reprehensive. To date, vodacom has not responded to any of my complaints.

If this is how 20 years+ customers are treated, i can only imagine how they treat new customers.

0
Replies (4)
Vodacom
Vodacom's reply09 Apr 2022, 10:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JK
James K's update12 Apr 2022, 12:40
Reviewer Update
Yes feedback i do not accept, for health reasons and the fact i was not made aware of this 45 days clause. Please confirm Vodacom's official position on my request for this claim. I will be taking this to my lawyer, government made provision for such circumstances given Covid.
JK
James K's update12 Apr 2022, 12:44
Reviewer Update
Considering my 20 year + relationship with vodacom, i would hope your organization would reconsider their position. If not, i would like to cancel my contract with immediate effect, i do not conduct business with organizations that display such utter disregard for their clients plights, in a time where business's ought to be more understanding.
JK
James K's update12 Apr 2022, 12:50
Reviewer Update
Vodacom 11 Apr 2022, 12:50 : " The imei number provided for the claim was last used a year ago as per usage. "

I also find it funny how Vodacom has been taking my insurance money for over a year (admittedly), knowing full well it would not have entitled me to claiming. Why then was i never notified? Not even a courtesy call to enquire as to why i wasn't using the phone. This is appalling behavior!