20% tariff increase on fixed Top up contract

I would rate the service received from vodacom zero stars ✨ if it was an option.

There seems to be a mistake with my invoice/bill after the 2023 May Tariff increase. Suppose to be a 6.7% increase but vodacom is charging me a 20% increase.

I did call the customer care twice to resolve, both times I was promised a call back by 2 separate agents , no call back till Date 2 days has passed ??? Email also sent to customer care with no response.

My March bill and all previous ones are R512 , after increase its now R614. Certainly not a 6.7% increase as stated. They increased my bill by 20% 🤯

Seems like vodacom is now a mickey mouse service provider that charges what they feel like, luckily I checked my bill to find this error. I'm sure there's debits going off for many customers with incorrect tariff increases unnoticed.

Hoping someone to call or email me back, Regards, a disappointment 10 year old contract customer.