1 reviews | Active since May 2016

26 Apr 2022, 13:46

-20 star rating

I have placed an online order with vodacom and I was approved I place the order as it showed they have stock. Once everything went through and I put the phone down where I was told I'd recieve the stock within 1-3 business days. The sms states the stock is on back order. It's a week later I was told vodacom was receiving stock last week Friday, yesterday they said it was with courier so now I called again as I haven't heard from the courier and I was informed I am on back order again. Seriously first I am being charged more for the normal s22 and watch and vodacom than I am paying for a samsung S22+ and a watch at telkom.

I did this order with vodacom as they said there was stock and this phone is for an elderly lady who needs the phone urgently. Now my mom is lying at home with no phone. If I went with telkom I'd have the phone already. Not impressed I thought I'd give vodacom a second chance as they messed up my billing 6 years ago but once again they let me down guess the so called extra fees for the great service is a lie.

0
Replies (3)
Vodacom
Vodacom's reply26 Apr 2022, 14:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
 

Best regards,

Vodacom
Vodacom's reply26 Apr 2022, 14:57
Official
 Dear Nikita Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Our records indicate that ETA on stock from the suppliers is between 29 April - 6 May 2022.
We do apologise for the inconvenience this has caused. Regards  Consumer Website Team 

Best regards,

's update28 Apr 2022, 11:33
Reviewer Update
I left a message on Thursday, Friday and Monday and Tuesday for the agent and a manager to call me back and I am still waiting. If o don't have a call by the time I leave work today I will be canceling this order.