VB
Vinesh B
1 reviews | Active since Jun 2023
26 Jun 2023, 14:41
20% price increase, POOR
poor service , Vodacom said they had a price increase of 6.7% but my contract went up by 20% Contract went from R 299 to R389. They still say its due to price increase. They dont tell you that they can increase your contract by 20% at any time. how is this fair to a client.So if they feel they want to increase by another 50% by end of the year then i must just accept it. NO I CAN NOT
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Vodacom's replyOfficial
27 Jun 2023, 07:43Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime.
Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime.
Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jun 2023, 07:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime.
Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime.
Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,