1 reviews | Active since May 2012
20 Days later and still no phone!
<p>Please see previous review. Online upgrade done on the 10th of October. Asked for the order to be canceled due to very poor service, only to discover that this was not done, and the order has been dispatched. Now one nin the call centre can give me a tracking number for me to track my order. What a joke Vodacom! How can a person be expected to wait a month for a phone, and then when the order is dispatched (apparantly) no one can provide a tracking number? Not to mention that you wait for hours for calls to be picked up at the call centre And then as per the usual bad service, no one bothers to call you to give you an update on your order. Client service is clearly not a priortity at Vodacom. I want to cancel all my contracts with this organisation immediately!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
